Return, Exchange & Refund Policy:
Effective Date: 11/07/2026
At Chamori, customer satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns are accepted only if:
- You receive a damaged, defective, or incorrect product.
- The return request is made within 48 hours of delivery.
- The product is unused, unworn, and returned in its original packaging.
We do not accept returns or exchanges for:
- Change of mind.
- Products that have been worn or used.
- Items damaged due to improper handling or misuse.
- Products purchased during clearance or special sale (unless damaged).
- Earrings, due to hygiene reasons, unless they are damaged or incorrect.
Eligible products may be exchanged for the same item or another product of equal value, subject to stock availability.
To request a return or exchange:
1. Contact us within 48 hours of delivery.
2. Share your order number along with clear photos or an unboxing video showing the issue.
3. Our team will review your request within 2–3 business days.
4. If approved, we will provide return instructions.
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the error was on our part.
If your package arrives damaged, please record an unboxing video and contact us immediately. Claims without sufficient proof may not be accepted.
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Contact Us
On Our Instagram page for more queries.
